March 19, 2012

The world’s busiest airport needs your input!   Hartsfield-Jackson Atlanta International Airport is preparing for the opening of the new Maynard H. Jackson Jr. International Terminal on May 16.  We’ve been working with our airline partners to ensure not only that the terminal construction is complete but also that a team of well-trained employees will be ready for passengers on opening day.

We will measure our readiness on Wednesday, May 2 during an operational exercise in which we replicate a “normal” operating day. We need 1,500 volunteers to assist in our simulation by playing the role of international passengers.  Each volunteer will be provided a trip itinerary and script describing the actions he/she will perform during the simulation. 

After the simulation, volunteers will be served refreshments and will complete a short survey to evaluate critical areas of the facility as well as provide general comments on experiences, processes and building features.  Your participation and survey comments will be critical as we gauge our operational readiness and ensure that Atlanta puts its best foot forward when we open our new terminal to the world.

If you are interested in volunteering, please note the following details:

Date: May 2, 2012 

Time: 8:30 a.m. to 12:00 noon

Location: Maynard H. Jackson Jr. International Terminal 
Directions will be provided to those selected to participate in the simulation.

Requirements: Valid government-issued photo identification 
(Note: passports are preferred but not required)

Transportation to the Airport via personal car or MARTA.  Volunteers will be asked to park at the international terminal, domestic terminal or Airport Rental Car Center.  Participants will receive parking vouchers.

Luggage: Volunteers are asked to bring at least two old suitcases, golf bags, garment bags, etc. with old clothes or towels inside to process through the new baggage system.  Bags and contents will be returned upon completion of the exercise.

Registration: Visit the international terminal website:     http://www.atlanta-airport.com/internationalterminal/news/Questionnaire.pdf

Complete the volunteer questionnaire and email it to: 
INTLterminalsimulation@atlanta-airport.com

The questionnaire will allow us to engage a broad range of volunteers.

Deadline: Volunteers should register no later than March 30, 2012.  

Notification: Those selected to participate will be notified via reply email by April 15, 2012.

Appreciation: Simulation participants will be given a small commemorative gift in appreciation of their critical role in preparing the new international terminal for opening.

Thank you in advance for helping us ensure that America’s new global gateway provides international travelers with a world-class experience as they travel to and through Atlanta.

Sincerely,

Louis Miller

Operational Simulation Volunteer Questionnaire(PDF)
You need Adobe Acrobat Reader to open it.